FREQUENTLY ASKED QUESTIONS

HOW DO I GET IMAGES TO YOU?

The best way to contact me with an enquiry is either by email or using the contact form HERE. Image transfers are best sent via Wetransfer or Dropbox or TransferNow or Google Drive to info@larissajoice.co.uk    Please do NOT send images via email. Thanks x

You can also try the below providers –

• Head / eye swaps / thing removal / people swapping / removing / background extension = Send High resolution jpgs
• For White balance / Over + under exposure problems = Send raws files with their XMP files if you have them. Or a smart preview LR cat. Potentially a full size image LR cat.
• Send instructions on what you need doing and remember …  I am not a mind reader 🙂  I won’t automatically who is who and what needs doing. Everyone has different needs so please be specific. I am not a mind reader and I deal with many requests in one day.  Explain things to me in the most straight forward way possible. Thanks 🙂

If you have sent me a message via Messenger or WhatsApp please follow it with an email. I have a system in place to make sure I do not forget emails. I cannot do the same with messages.

I NEED SOME PEOPLE ADDED IN / REMOVED FROM A GROUP PHOTO OR A COMPOSITE

Please send me the images you would like edited via the websites listed at the top of the page.  Send any images that you have with bits of the background in. Think of it like finding the pieces of a jigsaw puzzle. If I take this one thing out, what can I use to fill the space?  I can Ai it. But it often looks better if I can use the real thing.

Send me screen shots with annotations (see below) as to who needs to go where. Since I wasn’t the one at the wedding I don’t automatically know who father of the bride is etc. Send me clear instructions that I can make sense of in one go.

OR

Send me an email that looks like this –

Use image XX.jpg as the base image. 
Add in smallest childs head from image X2.jpg
Add in Dads face from image X3.jpg

or

Use image XX.jpg as the base image.
Remove the lady with the pink hat and green dress from the image. She is third from the right.

or

Use image XX.jpg as the base image.
Take the lady from image X1.jpg who has a black dress and is standing next to the lady with the green dress. Add her fourth from the left between the man in the brown suit and the lady in the yellow trousers.
Add the man from image X2.jpg next to her on the right. 

Please remember the difference between THE right and THEIR right.

Thank you SO much xx

WHAT IF I NEED SOME ITEMS REMOVED FROM A PHOTO?

Simply list what needs removing. But if you think I might be unsure then please send me a screenshot of the things that bother you. It can really save time if you are the kind of the photographer where every pixel needs to be perfect.  There can be such a range depending on how you work.

WHAT IF MY RETOUCHING JOB DOESN’T FIT IN ONE OF THE PRICING BANDS?

Just send me the image and I’ll get back to you with a quote and turnaround time.

I AM A BRIDE / GROOM. I AM UNHAPPY WITH MY WEDDING PHOTOGRAPHS (for whatever reason). DO I NEED TO ASK PERMISSION FROM MY ORIGINAL PHOTOGRAPHER FOR YOU TO EDIT THE IMAGES?

Yes you do. Your photographer usually retains the copyright and you need their permission for anyone else to edit them. I know it can be difficult to approach your photographer and make this request. You are welcome to share my page with them if it helps to show I will handle your images with care. ‘I am Switzerland’ in such cases.

Culling and editing – SMART PREVIEWS

1. Apply your preset to all images.
2. Select all the images you want to send me and follow the below instructions.
3. Send me a Lightroom Smart Preview Catalogue.  You can find instructions HERE   OR =
   Click – File → Export as catalogue → and choose the options: Export selected photos only + Build / Include Smart previews. Do not tick any other options.
4. Click ‘Save’ and make sure it is within a folder in a place you can find easily. Not just directly onto your desktop.
5. Then please ZIP the folder. On your Mac, do any of the following: Compress a file or folder: Control-click it or tap it using two fingers, then choose Compress from the shortcut menu.
6. The add any instructions and notes with any info I need to know about how you wanted your shoot culled or edited. I am not a mind reader. I wish I was! That would be useful!

TO IMPORT SMART PREVIEWS BACK IN

1. Open the ORIGINAL catalogue that holds the shoot / wedding you want to import my edits into.
2. Go to File → Import from another catalogue
3. Locate your Smart Previews Cat and click ‘choose’.
4. 
5. You can choose to tick ‘Preserve old settings as virtual copy ‘ if you wish. A virtual copy will allow you to see both if you wish.
6. You will then have 2 sets. Your original edits and then a virtual copy showing my edits. If you do not wish to see a virtual copy then do not tick the ‘preserve old settings’ box on import.
7. You’ll be able to see my edits and any images I have made 5* or changed the colour rating for.
8. If you need to you can then select all the images and create a collection from them for ease of use.
9. Make sure that your pictures DO NOT have JUST the ‘Smart Previews’ icon on them and are linked to your actual original raw files. It may say Original photo + Smart preview. That’s fine too!
   If you only have Smart previews linked your exported images will be smaller than they should be.
   
   
10. If you only see Smart Preview then click the Smart Previews icon on the film strip on a photo and search for your original photos. Choose the correct image name to sync and with any luck the whole lot will 🙂